The e^Basement
No gimmicks...Just fair prices and great service.
Our Beliefs
Here at The e^Basement we are eager to prove to you that
we bring a fresh, honest approach to doing business. "No gimmicks...just
fair prices and great service" is more then just our motto, it's our company mission. We employ this belief in every aspect of our business.
Our History
The e^Basement is a company started
from former managers and employees of top rated retailers in
photography, computers and electronics, and bring with us over 60 years
of experience in those industries, as well as in retail and customer
service. This level of experience allows us to answer all your questions quickly and accurately. We believe every question should be answered fully and thoroughly.
What makes us different?
Unlike bigger e-sellers, when we say we are 100% committed to excellent customer service, we mean it. To them 1 customer with a bad experience is nothing or marginal, to us...it's everything. It's easy to be an "acceptable" seller, but it takes hard work and dedication to be an excellent one.Our goal is always 100% positive customer experience, we don't think that 99% is good enough, and neither should you. In the event you are unhappy, we will work with you until you are satisfied.
Hassle-free Returns
If you've ever shopped online, you know that asking to return something can seem like a death sentence.With
us, if you need to return something, you won't get the run around, and
your emails definitely won't be lost in a black hole.You can expect a quick turnaround time on all RMA requests, and your questions will always be answered quickly and courteously.
How to Contact Us
At theEbasement, we strive to make your shopping experience as easy as possible. Some of the ways we hope to acheive this is by having a wide range of methods for you to get help when you need it.
For shopping Assistance
Contact Live Chat
For Order Status
Click Here for Order Status
Our mailing address:
The Ebasement
342 Broadway
Suite 295
New York, NY 10013
To contact customer service email us at cs@theebasement.com
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